FeePayment FAQ
1. What types of fees can be paid through the platform?
The platform supports a wide range of payments including tuition fees, seminar and conference fees, transcript processing, admission application fees, training programs, certification dues, and departmental levies.
2. What payment methods are supported?
Users can pay via debit/credit cards, bank transfers, USSD, and integrated payment gateways. All transactions are processed through secure, PCI-compliant channels.
3. Will I receive a payment receipt?
Yes. Once your payment is successfully completed, a digital receipt is automatically generated and sent to your email. It can also be downloaded from your payment dashboard.
4. Can I track my payment history?
Absolutely. Each user has access to a personal dashboard where they can view all past payments, download receipts, and monitor outstanding obligations (if any).
5. What if I make a wrong or duplicate payment?
If a duplicate or incorrect payment is made, you can submit a refund request with your payment reference and proof. The case will be reviewed in accordance with our refund policy.
