Our Services
Delivering Smart, Secure, and Scalable Digital Solutions
At the Directorate of Information Communication Technology (DICT), we offer a comprehensive suite of technology services that support innovation, enhance service delivery, and ensure efficient operations across departments and stakeholders.
Our services are built around strategic ICT leadership, user experience, digital resilience, and long-term impact.
1. ICT Infrastructure & Network Management
We design, implement, and manage the core infrastructure that powers modern digital ecosystems. From reliable internet connectivity to data centers and secure internal networks, we ensure that every system runs on solid foundations.
- Local Area Network (LAN) and Wide Area Network (WAN) deployment
- Server provisioning and virtualization
- Enterprise Wi-Fi and campus-wide internet
- Cloud infrastructure support and optimization
- Network security and firewall configuration
2. Software Development & Digital Solutions
DICT offers custom-built, secure, and scalable software tailored to institutional and governmental needs. We support both internal systems and public-facing platforms that improve transparency, access, and service delivery.
- Custom web and mobile applications
- Portals for staff, students, and citizens
- Workflow automation tools
- System integration and data synchronization
- API development for interdepartmental communication
3. ICT Policy, Standards & Compliance
We create and enforce frameworks that guide technology use, ensuring compliance with local laws, international standards, and institutional regulations. Our governance practices protect data, reduce risk, and improve accountability.
- ICT governance and policy formulation
- Data privacy and protection compliance
- Cybersecurity strategy and implementation
- ICT procurement and vendor management frameworks
- Digital asset lifecycle management
4. Technical Support & End-User Services
Our helpdesk and support teams ensure users across the institution receive timely, reliable assistance with devices, systems, and applications. We reduce downtime and increase productivity through proactive and reactive support.
- Helpdesk support (onsite and remote)
- Hardware troubleshooting and repairs
- Operating system and software installation
- User account and access management
- IT asset registration and tracking
5. Cybersecurity & Risk Management
We prioritize the safety and integrity of data and infrastructure. Our security protocols help prevent unauthorized access, data breaches, and disruptions to critical systems.
- Endpoint and server protection
- Firewall and intrusion detection
- Data backup and disaster recovery planning
- Vulnerability scanning and patch management
- Security awareness training for staff
6. Digital Training & Capacity Building
DICT provides continuous learning opportunities to build ICT capacity among staff and stakeholders. We aim to improve digital literacy, promote safe technology practices, and foster innovation.
- Digital skills training and certification programs
- Workshops on cybersecurity, cloud computing, and emerging tech
- E-learning platforms and resource portals
- Onboarding programs for new staff and users
- Technology adoption and change management
7. Data Management & Analytics
We help departments harness the power of data for decision-making, service delivery, and performance tracking. Our data services ensure accuracy, integrity, and availability at all times.
- Database design, management, and optimization
- Business Intelligence (BI) dashboards
- Data migration and consolidation
- Performance metrics and reporting tools
- Open data platform development
8. Digital Transformation Advisory
We offer strategic consulting services to departments and leadership teams embarking on digital transformation initiatives. Our goal is to align technology with organizational goals for greater impact.
- ICT project planning and feasibility studies
- Strategic roadmaps for digital growth
- IT audit and process review
- Change management and digital adoption strategy
- Innovation workshops and collaborative planning sessions
🌐 Ready to Modernize with DICT?
Whether you need technical support, a new system, or a strategic ICT partner — the Directorate of ICT is ready to help you innovate, connect, and lead with technology.
